The Gala Family

Family Matters

At Gala, we do things a little differently.  If you want to be part of something special, part of a unique community, part of a huge support network: you’ve come to the right place.  You see, at Gala we’re like a family, working together to achieve our business goals and create the fantastic experience that our customers love.  Whatever your role here,  you will make a difference to our customers – to your customers.

We’re all about going the extra mile, supporting our people to be the very best they can be and maintaining a culture where our people thrive and accomplish the right results, whatever your role.  We’re committed to delivering the buzz every single day and make sure our customers feel just as part of our family as we do … sounds good, doesn’t it?

 

OUR VISION

Why is being a family so important to us? Well, we aim to be Bingo’s Buzziest Community and that means starting from within. To deliver something exceptional to our customers, we strive to create something good for our teams too, because everyone plays a key part in making this happen.

 

The Gala Great scheme is the only time I have ever seen a company tap into what it really means to recognise the effort employees put in. Most pay lip service to it, Gala actually do it.

- Jane, Regional Manager

what family means

The support network here is incredible. Everyone wants you to succeed, and every step of the way we'll be here to help.

what family means

The support network here is incredible. Everyone wants you to succeed, and every step of the way we'll be here to help.

OUR VALUES

Just like any family, our values make us who we are. As a people business, we like to make sure we do things the right way for both our people and our customers. After all, they’re our number one focus. Our values are the things that help us do this: we call them our Core Behaviours. Our Core Behaviours are the things we do every day to help give our customers the great experience that keeps them coming back, time after time. Our Core Promises are also important to us. These are the things that we deliver to our customers, day in, day out, through our Core Behaviours. Our dedication to delivering these promises and behaviours is what makes our community unique: it’s what makes us one big family.

“There’s a really strong team spirit here - I love the way we all pull together at work.” - Keisha, Customer Host

“There’s a really strong team spirit here - I love the way we all pull together at work.” - Keisha, Customer Host

There are loads of opportunities for career development and progression in IT at Gala - the atmosphere here is really supportive and friendly.” - Dan, I.T Support Desk Team Leader

There are loads of opportunities for career development and progression in IT at Gala - the atmosphere here is really supportive and friendly.” - Dan, I.T Support Desk Team Leader

“There are loads of opportunities here - my role as a Customer Host means I get trained in pretty much every task that needs doing in the clubs - so there’s loads of variety in the role. You’re not just standing behind a desk all day.” - Chanel, Customer Host

“There are loads of opportunities here - my role as a Customer Host means I get trained in pretty much every task that needs doing in the clubs - so there’s loads of variety in the role. You’re not just standing behind a desk all day.” - Chanel, Customer Host